24/7 coverage
Never miss peak volume—route, escalate, and summarize every conversation automatically.
Voice AI for operations teams
Answer every call with an agent that actually listens.
Puzzle Voice lets you launch human-like voice agents in minutes—covering support, sales, and bookings around the clock with sub-second responses and your brand's tone.
Built for production phone lines. Start with a guided pilot—no long-term contract.
Live agent previewOnline
Caller
“I need to reschedule my delivery for tomorrow afternoon.”
Agent
“Happy to help—share your order ID and I’ll pull up available slots.”
Listening
Built for voice-heavy teams across industries
HealthcareE-commerceLogisticsFinancial servicesTravel & hospitalitySaaS support
<700ms
median voice response time
40+
languages & dialects supported
24/7
always-on call coverage
100%
of calls transcribed & logged
Built for real phone lines—not demos
Everything your team needs to launch resilient voice journeys—from first ring to resolution.
Multilingual by default
Serve callers in their language with locale-aware phrasing and graceful fallback flows.
Compose complex flows
Branch on intent, sync CRM fields, and hand off to humans with full context.
Sounds like your brand
Pick voices, pacing, and fallback scripts that match your brand guidelines.
Compliance-ready patterns
Recording notices, consent prompts, and full audit trails you can adapt with counsel.
Omnichannel handoffs
Start on phone, continue on WhatsApp or email—one timeline for every customer.
How it works
A simple pipeline from audio to action—powered by your stack.
- 1Listen
Capture speech
Streaming speech recognition tuned for noisy lines and accents—swap providers without rewriting flows.
- 2Think
Understand intent
LLM-orchestrated reasoning with guardrails, tool calls, and policy checks on every turn.
- 3Speak
Reply naturally
Low-latency text-to-speech with barge-in, emotion control, and seamless escalation to a human.
Use cases teams launch first
Start with one high-volume workflow, prove ROI, then expand across regions and languages.
Tier-1 triage
Reset passwords, track orders, and solve FAQs while summarizing tickets for your team.
Outbound qualification
Reach leads instantly, score intent, and book meetings directly on reps' calendars.
Appointments
Book, reschedule, and send reminders with calendar-aware availability checks.
Payment journeys
Structured conversations with compliant disclosures and human escalation paths.
Meet customers where they are
Connect your telephony, messaging, CRM, and internal tools—then go live without rebuilding your stack.
PSTN & SIP
Carrier-agnostic trunking
WhatsApp Business
Voice + messaging threads
Web voice widget
Drop-in SDK for your site
Salesforce / HubSpot
Bi-directional CRM sync
Zendesk / Intercom
Tickets with transcripts
Webhooks & REST API
Connect any internal tool
Pricing that scales with usage
Simple plans with usage-based minutes. Enterprise includes private networking, SSO, and custom SLAs.
Starter
$99/mo + usage
For pilots and single-region teams.
- Up to 2,000 minutes included
- Email support
- Standard voices & languages
Growth
$499/mo + usage
For brands running multiple concurrent campaigns.
- Priority routing & monitoring
- Custom dictionaries & voices
- CRM & helpdesk automations
Enterprise
Custom
Security reviews, private deployment, and dedicated support.
- Private networking / VPC
- SSO & SCIM provisioning
- 24/7 priority support & SLAs
Frequently asked questions
How fast can we go live?+
Most teams connect telephony, pick a voice, and launch a pilot flow in under a week. Timelines depend on your carrier setup and any compliance requirements specific to your industry.
Can we bring our own models or carriers?+
Yes. You can swap the speech recognition, language model, and text-to-speech providers as long as they meet your latency and privacy needs. Enterprise plans include hands-on integration support.
How do you handle data privacy and security?+
Data is encrypted in transit and at rest, isolated per tenant, and never used to train models that serve other customers. You control retention windows for recordings and transcripts. See our Privacy Policy for full details.
What languages do you support?+
Puzzle Voice supports 40+ languages and regional dialects with locale-aware phrasing. You can configure per-flow language detection and fallback behavior.
How do handoffs to humans work?+
Agents can warm-transfer with full screen-pop context, open a ticket, or schedule a callback. You control the confidence thresholds and fallback scripts that trigger an escalation.
How does pricing work?+
Plans combine a monthly subscription with usage-based minutes. Start with a pilot on the Starter plan, then scale to Growth or Enterprise as your call volume grows. Contact us for a custom quote.
Get started
See Puzzle Voice on your own call flows
Book a 30-minute demo and we'll walk you through a live voice agent tailored to one of your real workflows. No obligation, no long-term contract.
- Live agent tailored to one of your workflows
- Guidance on telephony, languages & compliance
- A clear path from pilot to production